Tariff changed from 16 GB to 4 GB for no reason

Mykhaylo · ‎02-07-2020

My tariff is for 16GB (for the last 2+ years), but it changed to 4 GB for no reason.

I can't use mobile data anymore because I reached 4 GB limit and it is causing a lot of problem for me.

I can't reach O2 for them to investigate what happened.

Anyone can Help?

Thanks

MI5 · ‎02-07-2020

Sounds like you had bonus data which has now ended (usually after 2 years when your contract has reached minimumterm) but the good news is that yuou can now upgrade to a sim only tariff for more data.

Check the upgrade path in your MyO2 to choose a sim only tariff.

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎07-07-2020

Hey @Mykhaylo has this been sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

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Tariff changed from 16 GB to 4 GB for no reason

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