Tariff change

[Stephen5]

Hi I currently pay £40 for 60gb data I want to upgrade to unlimited but when I do it on the app it says £41.08 and continue to pay £22 for the device plan so if I upgrade will my bill be £41.08 or £63.08

[Cleoriff · Accepted solution]

@Stephen5 

Are you on a Refresh contract currently?

If you are trying to flex your tariff then all info is here

https://www.o2.co.uk/refresh/flexible-tariffs 

In effect, you are flexing your airtime up and that has nothing to do with the device plan, so you would be paying for Device + Airtime which would mean it would be £63.08.

[Stephen5]

Yes I think I am on refresh bit steep extra £23 per month

[Cleoriff]

It is, but you have the choice of flexing down again, though your existing tariff may not be available @Stephen5 

[Stephen5]

Think I’ll pass on changing

[Cleoriff]

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@Stephen5 wrote:
Think I’ll pass on changing

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Lol