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Alexa90 · ‎23-02-2020

Just looked at my usage on my O2 & my data allowance on my tariff has been changed from 100gb per month to 50gb per month??? I’ve never been contacted about this change & I’m still paying the same amount!

Cleoriff · ‎23-02-2020

Hi @Alexa90

You must have a discounted tariff. It will show as a bolt on in My O2. When you have used 50gb, the other 50GB will kick in.

Guide: Where is my discount or Extra Data?

Hope that helps and welcome to the forum

Veritas Numquam Perit

MI5 · ‎23-02-2020

@Alexa90

O2 made some changes earlier this week to how data use is displayed in the app.

You still get the same ampunt of data though nut check the date of expiry in your bolt on.

The additional data will end at your contract renewal date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎25-02-2020

Hey @Alexa90 did you find out what was happening with your tariff?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

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