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Tariff change

Anitha
Level 1: Joiner
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I shifted from virgin mobile to o2 with a contract period of 18 months. I feel the tarifd that i am in are ridiculous to my needs as i dont use much of it and want to lower my tariff. Have been checking the change tariff option but it says there are no available tariffs to change. What does that me and will i be able to lower my tariff. I would also like to change the payment method and i dont see an option to change the bank and name in the section. 

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madasaf1sh
Level 77: Grand Master
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@Anitha 

Only refresh tariffs can be changed down, if you are not one one then you cant change, and you need to speak to customer services on 0344 809 0202 or 202 from your o2 phone.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 11576 Posts
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  • 3163 Solutions
Registered:

@Anitha 

Only refresh tariffs can be changed down, if you are not one one then you cant change, and you need to speak to customer services on 0344 809 0202 or 202 from your o2 phone.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
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Anitha
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What does refresh tariff mean? Can you pls confirm. 

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madasaf1sh
Level 77: Grand Master
  • 11576 Posts
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  • 3163 Solutions
Registered:

@Anitha 

Refresh is where you have a device plan and an airtime plan Guide: How does O2 Refresh work? 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 4
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