Tariff Not Correct...

[Anonymous]

I've just changed my contract to SIM only.

I went in the O2 shop and was offered 6GB SIM only, unlimited, unlimited for £15 p/m over 12 months.

Got back home went on the O2 app and it now shows as £26 p/m, so I thought the App might be out of date so I logged on here (the site) and it still shows me at £26.00.

Why gives?

Karl

[MI5 · Accepted solution]

Check the bolt on section of your MyO2 http://www.o2.co.uk/myo2 for a discount bolt on.

[Anonymous]

Bolt on says O2 Travel (Free) only.

Either they haven't updated thie website/app or I've been lied to...

Offer ends 26th of this month

[jonsie]

You should see the discount as a bolt on but may have to wait a few days until your bill is produced. 

[MI5]

It will appear, be patient

[Anonymous]

Just phoned up, and O2 said it's something called a "Sweeper", whatever that is?

The guys said it will always appear as £26, but my bill (that is my bank's statement's will show it as £15)

So I guess I'm not going to be the only person phoning up completely confused and to have wasted 30 mins waiting for a person to answer the phone.

Top drawer O2! Thanks...not!

[MI5]

It's how o2 do it and the salesperson should have explained it properly to you.

[jonsie]

Many people query discounts, you are probably the third in the past week. 

[MI5]

Clearly more training or less apathy required for the people selling these contracts.