Tariff Change?

[RichardDM]

My 2-year contract is ending. I noticed this last week, so I changed my tariff online to the sim-only £20 a month contract. I got a letter yesterday saying that my contract was ending and I will be moved to the rolling £30 a month contract. How do I stop that from happening so I can stay on my £20 deal? Have I already stopped it? I don't want to pay £30 a month when I could pay £20.

[MI5]

@RichardDM 

I guess the letter crossed over with your tariff change you did, so you will stay on the new tariff you have selected.

[RichardDM]

That was my assumption too. I just wish I could get someone from O2 to confirm. Do they reply in these threads or do you have to call them? I was hoping for live chat support, but I couldn't find one.

[MI5]

@RichardDM 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

However, just check the tariff in your MyO2 and the duration which will confirm it http://www.o2.co.uk/myo2

[jonsie]

Did you choose the upgrade option in My O2?