Solved: Tariff Change

Anonymous · ‎10-11-2017

My account states that my contract can be renewed today. I went into tarriff change and it says I can't move to a lower tariff, I don't understand

MI5 · ‎10-11-2017

A tariff change and an upgrade are 2 different things.
If you want to keep your phone and pay less for a sim only tariff you need to go into upgrade and choose a lower priced sim only tariff.
https://www.o2.co.uk/shop/sim-cards/sim-only-deals/#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-11-2017

A tariff change and an upgrade are 2 different things.
If you want to keep your phone and pay less for a sim only tariff you need to go into upgrade and choose a lower priced sim only tariff.
https://www.o2.co.uk/shop/sim-cards/sim-only-deals/#deviceType=phone&contractLength=P12M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-11-2017

Thank you, I will change to sim only tariff

MI5 · ‎10-11-2017

No problem

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎10-11-2017

Hello @Anonymous, welcome to the O2 community!

Glad to see @MI5 helped you! Please let us know if there’s anything else we can do for you.

We hope to see you around

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