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Tariff Change and Bolt On

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Sarahdb159
Level 1: Joiner
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on ‎09-01-2019 14:41

on ‎09-01-2019 14:41

Hi

 

I have requested a change in tariff which is due to take effect on Monday 13th.  However, I am also trying to add a one off bolt on to my account as I have run out of data and need a top up before Monday.  tried to do this online and it wont let me?

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MI5
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on ‎09-01-2019 14:45

on ‎09-01-2019 14:45

@Sarahdb159 you won't be able to add a bolt on whilst the tariff change is pending. 

You'll have to call customer services to add some data for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151897 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎09-01-2019 14:45

on ‎09-01-2019 14:45

@Sarahdb159 you won't be able to add a bolt on whilst the tariff change is pending. 

You'll have to call customer services to add some data for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎10-01-2019 13:14

on ‎10-01-2019 13:14

Hi @Sarahdb159, I hope you find the advice above useful, but please do let us know how you're getting on with this and if you need any additional help slight_smile

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