Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 3
Registered: ‎12-05-2014
Accepted Solution

Tariff Change and Bolt On



I have requested a change in tariff which is due to take effect on Monday 13th.  However, I am also trying to add a one off bolt on to my account as I have run out of data and need a top up before Monday.  tried to do this online and it wont let me?

Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Tariff Change and Bolt On

@Sarahdb159 you won't be able to add a bolt on whilst the tariff change is pending. 

You'll have to call customer services to add some data for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,031
Registered: ‎18-04-2018

Re: Tariff Change and Bolt On

Hi @Sarahdb159, I hope you find the advice above useful, but please do let us know how you're getting on with this and if you need any additional help slight smile

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy