Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 3
Registered: ‎12-05-2014
Accepted Solution

Tariff Change and Bolt On

Hi

 

I have requested a change in tariff which is due to take effect on Monday 13th.  However, I am also trying to add a one off bolt on to my account as I have run out of data and need a top up before Monday.  tried to do this online and it wont let me?

Posts: 83,999
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Tariff Change and Bolt On

@Sarahdb159 you won't be able to add a bolt on whilst the tariff change is pending. 

You'll have to call customer services to add some data for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 3,315
Registered: ‎18-04-2018

Re: Tariff Change and Bolt On

Hi @Sarahdb159, I hope you find the advice above useful, but please do let us know how you're getting on with this and if you need any additional help slight smile

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
signature