Tarif

[Naz3]

Hi there, my data finished last month as I was moving house and I didn’t have wireless connected so I bought some extra data. Today I received a message that my tarrif changed! I didn’t ask for changing my tarrif and I am happy where I was!!! Can you please amend the changes and put me back on my previous tarrif??
Many thanks
Mahnaz

[Bambino · Accepted solution]

@Naz3 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. The 0800 number isn't available until 9 am.