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Talking to a person.

Anonymous
Not applicable

on ‎02-02-2016 11:42

on ‎02-02-2016 11:42

Maybe I am a bit thick, but can some body tell me how to speak to a live person about a PAYG account. I have been trying for an hour and just keep going round in circles with automated response, I have called 4444 4445 2202 but nothing seems to work. 

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MI5
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on ‎02-02-2016 11:45

on ‎02-02-2016 11:45

4445 and stay on the line.
Choosing the fictional option zero usually gets you through to a person.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎02-02-2016 11:53

on ‎02-02-2016 11:53

Also the time you ring is also a factor. I have been on PAYG and Contract and always find phoning between 8-8.30am is the best time ...

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎02-02-2016 11:55

on ‎02-02-2016 11:55

Everyone else is still in bed at that time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎02-02-2016 11:57

on ‎02-02-2016 11:57

Early morning is definitely the best time but only 4445 will get you through to an adviser. As @MI5 says use option zero as soon as you are requested to pick an option without listening to all the waffle.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Curr946
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on ‎02-02-2016 13:28

on ‎02-02-2016 13:28

My workmate just called to up her tariff and got right through... It's lunch time too slight_smile
Current Phone: Sony Xperia XZ Premium
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gindygoo
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on ‎02-02-2016 15:46

on ‎02-02-2016 15:46

I got through yesterday after 1 ring... Maybe things are actually looking up?
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