Talk to 02 either on phone or chat on line

[Kat2]

I have tried most of the day to find out if I can have help with next months bill, I did pay this months today but its next month I'm worried about, due to off work with the Covid 19 and I dont want to be charged extra, it's a very worrying time.please help I have rang number you told someone earlier but with no joy

[MI5]

@Kat2 

You've just got to keep trying I'm afraid. 

Guide: How to find help & contact O2 

[jonsie]

Try to call at 8am in the morning

[Ram1]

At present I’m on sim 28 day rolling contract and looking at going pay as you go for a time as a lot cheaper. How do you do this as tried online chat etc but totally understand the pressures your under.

[Cleoriff]

@Ram1 

Guide: Cancelling Your Contractand then you can get a PAYG sim.

[jonsie]

Customer service will change you over and send you a P&G sim with the same number.

[MI5]

@Ram1 

If you want to keep your number you'll need to try a call customer service to move you to PAYG.

Early morning around 8.00am is best time to call Guide: How to find help & contact O2 

[jonsie]

You can call customer service for free on 0800 032 1402 using Skype. The Skype app is also free to download. Best time to try to get through is 8 am.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104