Tablet not picked up but online looks like i have it?!

[Anonymous]

Ordered Samsung tablet as my upgrade when i went to pick it up i couldnt remember itunes password i asked to pay the £40 but told i needed to open phone. Couldnt get password and phone wouldnt fully charge was on nights .. recieved text saying my 7 days were nearly up i phoned shop said id be in next day as working but went in and it was gone. Basically i want a good deal on a tablet but the other one is on my account?!

[Anonymous]

?

[MI5]

It won’t clear off your account until it’s been returned and processed by o2.
That usually takes around 2 weeks but you can try and speed that up by calling customer service
http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous This appears very complicated. The first problem is that you couldn't remember your password or get it via any other route.  Is it appearing in My O2? http://www.o2.co.uk/myo2 

The fact is you haven't got the tablet and as we have no access to your account you will need to give customer services a call in the morning. https://www.o2.co.uk/contactus

Best time to call is between 8-8,30 am

[Marjo]

Hello @Anonymous! Please take a look at the suggestions above from our helpful members. Let us know if this has helped you out and if you have any further questions?