on 20-11-2019 20:52
I have just discovered that my Travel bolt on has not been cancelled and I have been charged £5/day for months! Is there any way I can get a refund as I have not used this bolt on at all?
Solved! Go to Solution.
on 20-11-2019 21:02
Travel bolt ons do not need cancelling. They only get charged when you use your phone when abroad.
If you have Travel charges on your bill from when you are in the UK there is something wrong and you should speak to customer service to resolve it Guide: How to find help & contact O2
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 21-11-2019 08:32
Are you living outside the UK @CraigyHam? As said you would only be charged £4.99/day using O2 outside the EU.
on 21-11-2019 10:32
Good morning and welcome to our community @CraigyHam ! Sorry to hear you've been having unwanted charges on your account. It would be lovely to hear how you get on with this and if you managed to sort everything out with customer service as mentioned above?
Don't hesitate to let us know if you get stuck at any point or have any additional questions.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?