THIS ONE IS RESOLVED THANKS TO O2 COMPLAINTS TEAM

[yahoodi]

I have two phones, one is payg - which I had misplaced at home. I have now found it but due to it being missing for 6 months 02 have taken all the money and switched off the number and will not return my £35 !  Is the a fair way to deal with customers.  My other phone I pay £27 a month for and have been with o2 for 25 years.  Is this not illegal to take someone elses money.  The phone says SIM NOT PROVISIONED 2 and when I called this is what I was told. 

Unhappy customer (for now)

[perksie · Accepted solution]

It's all in the terms, but you could make a complaint and see what happens:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[jonsie]

Section 7 here : http://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read#secti...

[yahoodi]

Thanks for that advice.  I have gone to complaints and my phone is now activated.  Thanks to all responses.

[jonsie]

Glad you got it sorted:smileyhappy:

Have a great new year.

[perksie]

Glad you got it sorted, just remember the six month rule, any longer and they could have re-used your number.

You can mark the thread as solved if you wish.