Are you on pay as you go @Maciek as you posted on the pay monthly board?
It depends on what sort of deal you are on - most pay as you go customers are on bundles, where you top up an amount each month and get a set package of minutes, texts and data, so you don't get a balance.
If you wanted a traditional pay as you go, where your top up is used each time you call or text then you would need to look elsewhere.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
