Solved: TAKEN MY MONEY

kels111 · ‎26-03-2020

so after days of trying i thought finally, my cards been accepted.. wrong, they took £40 upfront and didnt send confirmation email, once again said my details were incorrect how if they have took money!!!! To make this better i have no way of contacting 02!!!!!!!!!!!

gmarkj · ‎27-03-2020

Chances are the money has just been reserved at your bank.
When the transaction fails to complete (around 10 days if I remember correctly) then the money should get freed up.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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Cleoriff · ‎26-03-2020

@kels111

All ways of contacting O2 here Guide: How to find help & contact O2

or

You can call customer service for free using Skype on 0800 032 1402

Veritas Numquam Perit

gmarkj · ‎27-03-2020

Chances are the money has just been reserved at your bank.
When the transaction fails to complete (around 10 days if I remember correctly) then the money should get freed up.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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