Swpping on to a Sim Only Plan

[EugeniaWhitby]

Hi, I'm looking to swap to a sim only contract for 12 months, as I'm at the end of my 12 month contract (officially from 11th May). When I get to basket I get three boxes telling me to a) edit my basket, b) my "upgrade elibility has expired" and c) to "Take a look at Upgrad Options". Can any one tell me why I'm not able to upgrade to a SIM only plan? 

Thanks in advance for all help

Eugenia

[jonsie]

choose upgrade in My O2 then scroll to choose sim only. If it isn't giving you that option you need to wait I'm afraid

[MaryVan]

I'm having this same issue. I'm on O2 Refresh, I've been told to come and upgrade, my contract expires on July 26, but it's telling me my upgrade options have expired. What do I need to wait for? July 26?

[MI5]

@MaryVan 

You can call 202 to upgrade or other numbers here Guide: Coronavirus Community Help and Support 

[O2Sophie]

Hi, @ EugeniaWhitby You could pop into an o2 shop, or call 202 via your mobile, and they will be able to upgrade you.