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Level 1: Joiner
Posts: 14
Registered: ‎15-04-2013

Re: Switching my number to a new contract

I haven't had the time to call them yet. If I don't get a chance to call them before I finish work today I'll be going into a shop on my way home.
Either way I'll let you guys know the outcome.
Resist and multiply
Anonymous
Posts: 0

Re: Switching my number to a new contract

Good luck :-)
Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: Switching my number to a new contract

It'll be good to hear the outcome xiras Smiley Happy

Also, some fantastic advice here from everyone. Nicely done!
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Level 1: Joiner
Posts: 14
Registered: ‎15-04-2013

Re: Switching my number to a new contract

I wasn't able to call them before finishing work.

I did make it to a shop though...

Not exactly the most helpful people in the world!
They weren't even aware that the S4 per-order price had been reduced, I was told it would still cost me £99.

After telling them to check the O2 website rather than the internal system they seemed just as shocked as I was about their lack of knowledge.

The most helpful thing they did was tell me to call customer service and tell them I've found a better deal elsewhere but I'd be willing to stay in exchange for an early upgrade.

I'll be giving that a try tomorrow, it does sound like it could work though.

If anyone else wants to try, the best deal I found was from EE through phones 4 u.
The tariffs are pretty much the same, the phone is free, you get an £85 accessory pack and £100 to spend on google play.
That's an amazing deal if you forget that the network is EE.
Resist and multiply
Anonymous
Posts: 0

Re: Switching my number to a new contract

Affordable mobiles are doing a pretty good deal but its on T Mobile. £26 a month, unlimited texts and internet and 500 mins. Phone is £99 up front but you could go through Quidco or Top cash back for bit of cash back. Im quite tempted by this if O2 cant match, would rather stay with O2 though if possible.
Level 1: Joiner
Posts: 14
Registered: ‎15-04-2013

Re: Switching my number to a new contract

Hey guys,

Sorry for the delayed reply, had a very busy few days sorting out stuff for my trip.

I spoke to customer service, they agreed to give me an early upgrade without much hassle.

I told them about the predicament I'm in and the deal that I'd found through EE and they offered to move my upgrade date to 26th.
Although it won't be the same as pre-ordering, if I ring them again on the 26th they'll send me out the S4 for delivery next day and they even said there's a chance I'd be able to negotiate a cheaper tarrif because, with the extras I'd be saving £185 going through phones 4 u.

Obviously my situation is unique and I can't guarantee that they'll do you any deal at all, let alone one as good as I got but, it's worth giving it a try.

Kudo's to everyone that's helped me out.
Resist and multiply
Level 6: Acolyte
Posts: 60
Registered: ‎06-09-2012

Re: Switching my number to a new contract

This is not always the case, but be careful about saving on the tariff. Usually if you are upgrading early, you will be offered no special deal as you are not entitled to negotiate something as you are still officially in contract.

 

If you upgrade early without any penalty, then this is the special deal on it's own. So you are best to make sure before making any decisions.

 

I hope this helps.

I'm a Telefónica UK (O2) employee but post in a personal capacity. As such, views are my own and not those of the company.