Switching from a SIM only contract to Pay monthly

[Anonymous]

Hi

I've already raised the issue with the complaints team so not expecting much else, but has anyone else switched from a SIM only to a pay monthly contract and then ended up having to pay disconnect/early termination penalties?

The error appears to be on my part, I forgot to tick a box online via Carphone Warehouse to say I was upgrading, but even though I've gone from having a SIM only contract with O2 (terminated after the minimium 3 month term before you could upgrade) to this pay monthly contract with O2 I've had to pay a termination fee.  Just feels incredibly wrong so I was wondering if anyone else had made a similiar mistake and what their experience was.

Thanks in advance for any help.

[Cleoriff]

Hi @Anonymous No I'm sorry I haven't had that experience. I have always been with O2.  From PAYG to pay monthly (for 2 years) then went to sim only ....again with O2. There maybe someone here that went through the same as you with CPW...so will leave others to answer. I hope you get a positive outcome

[MI5]

Nope but it wouldn't surprise me if CPW signed you up for a new contract to get maximum commission.

[Anonymous]

Thanks for replying Cleoriff I'm not expecting much, tired of dealing with O2 and CPW about this now, but thought I'd have one last attempt.

I've been with O2 for a while as well too (PAYG with BT Cellnet/O2 back in 2001-2010 then monthly contracts since then) which is why I'm a bit more gutted about it.  Fingers crossed though for a positive outcome.

[Anonymous]

I'd like to agree to this (I did wonder if they could be something else in the background they'd gain) but I placed my order online so I think the blame is with me sadly.

[Cleoriff]

Either way @Anonymous please come back and let us know how you get on. If nothing else you can have a rant and we can support you in any way we can...Best of luck

[MI5]

Yep, always available for rant listening

[jonsie]

Between them, O2 and CPW profiting from being given a new contract rather than an upgrade. The last thing you needed was termination fees this close to Christmas.