Switching from Pay monthly to Pay as you go with my old number.

[Anonymous]

Hello, I couldn't find a article relating to this.

Is it possible to order a pay & go sim with my old number?

Because when my pay monthly contract came to an end last month, I spoke to O2 about switching to pay & go tariff while still keeping the same number. They agreed to send me a pay & go sim card with my number but I never recieved it. So literally, I have neither a contract sim or pay & go sim right now. So I spoke to O2 last week and told them I need a pay & go sim with my old number.

So just today in my post I recieved pay & go sim card with a different number. Is there anyway I can still get pay & go sim with my O2 number on it?

[Cleoriff · Accepted solution]

You cant order a pay and go card with your old number...you need to swap your number onto your new sim

http://swapmysim.o2.co.uk/

Further info on swapping sims in this guide

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Sim-Swap-Nano-Micro-Mini-Sim/m-p/292218#U...

[perksie]

You should still have your working Pay Monthly sim as contracts don't end, they go onto a 30 day basis.

So you should be able to do as Cleoriff suggests above.

[Anonymous]

I just completed it now. Thank you Cleoriff, I've been stressing over this all day. smh

[perksie]

Common problem that we see here, glad Cleoriff's advice helped you out.

Come back here if you need any more help.

[Cleoriff]

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@Anonymous wrote:
I just completed it now. Thank you Cleoriff, I've been stressing over this all day. smh

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Happy to help.

PS you made my day by coming back to thank me. So thanks to you @Anonymous 

[MI5]

I would call cs and make double sure they have converted you to payg too.

[Anonymous]

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@Cleoriff wrote:

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@Anonymous wrote:
I just completed it now. Thank you Cleoriff, I've been stressing over this all day. smh

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Happy to help.

PS you made my day by coming back to thank me. So thanks to you @Anonymous 

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Happy to see @Cleoriff giving awesome advise and solving problems. A real example of how the community can help everyone to become a real expert. Better than going to uni...