Switching from PAYG to Pay Monthy

[ST2020]

I recently came back to O2, having gone to Three when the merger was going to take place. I started off with a PAYG sim for a month whilst I looked at my usage and chose a tariff for PM. So stupidly I thought it would be straightforward to switch over as a, now, existing customer, just update the account details, but no.

I had to order a new SIM, that could take 3 days, and then 24hrs to transfer my existing number across. I was cheerfully told "don't worry you can carry on using PAYG until then" i.e. paying us twice as the contract is already running.

So the SIM arrrives and I go to the link I was given to request the number change and wait... so 24hrs later I call, it's not switched.. and was told it hasn't been requested... so I wait again.

There is absolutely no need for this... all you had to do is update the account details.

[Projectionist]

Since all the above members seem in agreement that this is "the way it's done", I have taken the plunge, and am now in the process of moving to Monthly.
The discussion here helped me make my decision, so "thanks* 🙂

[jonsie]

It always made sense to me. Pay so much every month on payandgo or pay every month for a contract ... 

Good luck @Projectionist

[Projectionist]

These days I'm rarely impressed with anything related to customer service helplines / websites etc., so I was greatly surprised to find my PAYG to Pay Monthly number transfer done in under an hour 

I used the following form    http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost

..though I did need to add 894411 in front of the number  printed on the SIM card (there was a hint to this effect on the form)

[jonsie]

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@Projectionist wrote:

These days I'm rarely impressed with anything related to customer service helplines / websites etc., so I was greatly surprised to find my PAYG to Pay Monthly number transfer done in under an hour 

I used the following form    http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,Ts=Webforms,T=PreToPost

..though I did need to add 894411 in front of the number  printed on the SIM card (there was a hint to this effect on the form)

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