Switching from Monthly to PAYG

[Aldi]

Hi, I'm currently on a Lumia with monthly payments to O2 but looking to get a Huawei and switch to PAYG. Do I just make the purchase and visit my O2 store to change the contract and transfer data etc?  Might there be difficulties transferring from non Android to Android? Please advise.

[MI5 · Accepted solution]

@Aldi 

You'll need to call customer services on 202 once you have your new phone.

They will need to cancel your contract and switch you over to PAYG due to the change in billing.

There will be a charge unless your contract has reached it's minimum term, in which case it won't cost anything.

[Bambino]

@Aldi  Please take a look at this guide: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Edit: With reference to recent events, I'm not sure buying a Huawei right now is a good idea either.

[Aldi]

Sorry will check the link given

[Aldi]

Thank you both. That's great. 

[MI5]

You're welcome @Aldi 

[Aldi]

Thanks guys, all sorted.  I am now a Huawei owner.

PS really sorry @Bambino , it must be the rebel in me...  

[Bambino]

No need for an apology, @Aldi. Your money. Your phone. Your choice. I hope it doesn't cause problems for you if the ban comes into effect at the end of August. Good luck.

[Aldi]

Thanks @Bambino , well if the doo-doo hits the fan, if nothing else I'll know where to come.  I'll let you know.

[jonsie]

Is the phone new? Where did you buy it?