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Switching Number from Virgin to O2

colmax
Level 1: Joiner
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Registered:

Hi - Having trouble switching existing mobile number from VM to O2. Error that keeps coming back after submitting switching form is as below:

 

The request could not be completed, the following reason is given for the rejection:
Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.

 

I have used the PAC code from VM.

Any ideas? Thanks.

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MI5
Level 94: Supreme
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Registered:

@colmax 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

The issue is usually with your security word for O2 which is different to your password.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@colmax 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

The issue is usually with your security word for O2 which is different to your password.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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