Switched to o2 previous number has not been transferred - not happy

[Anonymous]

I've switched from Giffgaff to 02 due to the fact, the signal for 02 is strong in my area and I have most of my family on the network. I got the PAC code from Giffgaff and filled a form in on Friday afternoon, told my number would switch to 02. 

Monday came, still not switched over. Spoke to someone on the chat and they said to keep waiting until Tuesday. Tuesday is here, still no joy. I spoke to someone again on live chat - they said my number could not be ported due to a technical issue. He filled in the form - promised it would be Wednesday. Wednesday passed - nothing. We are now into Thursday - I popped into my local 02 store - they said they couldn't do anything. Put me on to customer service using their landline. The agent said it was due to be switched over today over the phone. It's nearly the end of Thursday and I am still not using my previous number.

Why is this happening? I need this number as I have relatives who don't use IM apps and for my landlord to contact and for job interviews. Is there any hope I can have my old number ported over, or shall I concede and take the temporary number full-time. I'm very annoyed and wish to be compensated for four days without a number.

[adamtemp64]

Just a bit of advice stop using live chat and ring o2 but this issue is strange between o2 and giffgaff as they are the same company so to speak have you tried contacting giffgaff support as it is still doner led porting i.e. Giffgaff are responsiable for the port .

[jonsie]

Definitely call o2 though that isn't possible with giffgaff but with something account related we don't recommend o2 live chat.

[MI5]

It won't port on a weekend either.

[Anonymous]

I've rang them up, and spoke to a very helpful young lady and they said the PAC Code expired on the 26th! Giffgaff won't give me another PAC Code, so what am I to do?

[MI5]

giffgaff will have to give you a new pac but you'll need to contact an agent to get it, I guess.

[jonsie]

They are legally bound to give you a new PAC if the previous one is expired. 

[Anonymous]

I've contacted an agent and explained it, but I want this sorted now. A week with no proper phone number is just disgusting.

[MI5]

Unfortunately it won't be sorted "now".
You will have to resubmit your new pac to o2 when you get it then it will be 2 days to complete the port.