Switched my phone from a galaxy S7 to an S10 lite ...

Lynne9 · ‎23-07-2021

Hi all. I've just purchased a refurbished S10 lite (unlocked) and when I move my sim from the S7 to this it Isn't recognised - any idea on how I resolve this please??

Bambino · ‎23-07-2021

@Lynne9 Give the sim a wipe with a clean cloth. Make sure there's no dust in the area for the sim, and make sure you've inserted the sim correctly. If you're still having difficulty, call into an O2 store, if you have one nearby and they will do a sim swap for you while you wait. Make sure you bring an ID with you.

I DO NOT WORK FOR O2

MI5 · ‎23-07-2021

@Lynne9

It can only be one of two things.

1 - sim not inserted correctly.

2 - Phone is faulty, locked or barred.

Where did you get it from?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎27-07-2021

@Lynne9 did you find out what was causing the issue with your sim?

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