Solved: Switch up

DK22 · ‎23-10-2022

Used switch up in store yet received email today to say I owe over £2000 as upgraded surely there is no charge as done in store and not on line

MI5 · ‎23-10-2022

@DK22

That's a minus so it means you are in credit.

I guess they will bill you for £2929.81 which will leave you with a zero balance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino · ‎23-10-2022

£2000? Are you sure about that? I will tag an online advisor who will contact you by private message tomorrow morning.

@O2Lisa can you please assist @DK22?

I DO NOT WORK FOR O2

DK22 · ‎23-10-2022

Hi yes amount on email is actually 2929.81 I’m in shock when I thought switch up in store there is no charge to upgrade must be some mistake surely?

MI5 · ‎23-10-2022

@DK22

Obviously an error by the store staff who appears to have just cancelled your current contract and started you a new one.

The bill seems like the full amount to cancel your contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DK22 · ‎23-10-2022

This is email I received tried contacting on line but not getting any help at all

This month, there's no balance to pay on your combined Airtime Plan, you only have to make your combined Device Plan payment of £-2929.81. It'll be taken from your account on, or just after the date on your payment schedule.

MI5 · ‎23-10-2022

@DK22

That's a minus so it means you are in credit.

I guess they will bill you for £2929.81 which will leave you with a zero balance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DK22 · ‎23-10-2022

Meaning nothing coming out? Phew!

MI5 · ‎23-10-2022

Yes, exactly that @DK22

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-10-2022

Thank heavens for that minus bit

Now if you had said that in the first place.....😉

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎23-10-2022

Yep, always helps to have all the info

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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