Switch up policy change?

[Rog22]

So I've been into an o2 store and told I can only switch up every 90 days (4 times a year) but according to the website it says whenever you want and no mention of this 90 days policy. 

It's only because I can't quite get used to the phone I recently switched up to and wanted to change again.

Has this only recently been introduced?

[MI5]

@Rog22 

Nothing we've heard. 

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

@Breanna ?

[Breanna · Accepted solution]

@Rog22 @MI5 

Just confirmed with the team that existing Switch Up customers can still upgrade any time they want as per the policies on the website and our Guide: Introducing O2 Switch Up. Swap phones whenever you want! on the community. I'd persist with the shop @Rog22 

[Rog22]

Thank you

[SerSchnuupi]

I just want to add my store also said that they have been told that it's only every 90 days, i questioned this as well but they were adamant that's what they have been told to do.