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Switch up online iPhone 16 pre-order

Rog22
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So I went into store today to try and pre-order the iPhone 16 and their systems went south and couldn’t even send me my security code. I’ve seen others have struggled too however many have managed to just pre-order online using their switch up.

i have switch up but when I try to use it online I don’t even get the option for it, I only get the option to pay off my current device and upgrade. Why is this? Has anyone else had this issue? 

Thanks

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madasaf1sh
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@SamLeaver1

you are going to have to speak to o2 as they are the only ones who can fix it Guide: How to find help & contact O2 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
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@Rog22 

 

Your only option in this case sorry to say is speak to o2 sales in the morning on 0800 081 0255 if they cant do it, then you are going to have to go down the complaints route and they take upto 8 weeks to come back to you.. 

 

As we see this a lot on this community.

 

Details are here https://o2.co.uk/how-to-complain

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 13
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Rog22
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Yeh I’ll try to call them in the morning and see if they can do it for me 👍

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MI5
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@Rog22 

Have you the option to recycle / trade in your old device?

If you choose that and enter your IMEI number it should recognise the switch up option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rog22
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I’ll check that setting thank you 👍

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Rog22
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So I tried what you said about entering the IMEI in the option to trade my device and still it gives me no option the switch up but only tries to charge me still for my current device. I’m not sure what could be the problem with it.

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KGMD
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Just checking, have you had your current device for more than 90 days?

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MI5
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I guess it could be that starting the process earlier in store has reset your 90 days or something.

Not sure why else it would have disappeared. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rog22
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I have, just.

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Rog22
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I will call them tomorrow to find out what’s happening 👍

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