Switch up but not original phone

[CorGre]

First time I’ve been wondering about this. I’m due to switch up on 12th June. If I decide to switch up then I might hit a problem. I had a fault with my original phone and Apple replaced the phone in their Genius Bar. However if I switch up the IMEI is going to be different even tho it’s technically the same phone spec. What happens there?

cheers

[MI5 · Accepted solution]

@CorGre 

It is allowed.

you provide a device with an IMEI code that does not match the device that was provided by us at the start of the existing contract, except for devices that may have been replaced under a valid insurance plan or warranty which no longer have the same IMEI code as the original device.

https://www.o2.co.uk/termsandconditions/mobile/o2-switch-up

[madasaf1sh]

@CorGre 

When you go in store to do this ( and I would recommend doing this rather than online) then take the Apple proof with you, just so they can see and verify it. 

[MI5]

and take a copy of the T&C's with you (in case of untrained staff) @CorGre 

[CorGre]

Thanks all, don’t remember apple giving me anything to confirm, the only thing is the phones first use date is May 2025 as opposed to the original device on switch up 😕 I’ll double check tho