09-12-2023 09:06
09-12-2023 09:25 - edited 09-12-2023 09:32
09-12-2023 09:25 - edited 09-12-2023 09:32
Hi Sara @sara91
Welcome to the o2 Community Forum
If you have a contract deal or just an on-going Contract
A contract deal if still running would need to be cancelled first
Here:
Guide: Cancelling Your Contract
You can contact o2 Customer Services to advise
Here:
Guide: How to find help & contact O2
or
o2 are on Facebook TwitterX and instagram
you can leave them a message
You can also change via USWITCH ~ check it out it may suit you
Call O2 to migrate your number to the new account which will close your present account
INSTORE: if possible for you to get into an O2 shop go in and ask about new sim only deals
09-12-2023 09:34
09-12-2023 09:34
In addition to the info @TallTrees gives regarding your existing contract, your MyO2 will tell you if you are eligible to upgrade and what you may have to pay if still in contract (or text INFO to 85075).
Cheapest SIMO deals can be found on Uswitch or similar sites, eg https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Once you click the offer you want, the deal is put into your basket in the O2 online shop, and everything else is done from there. Good luck, @sara91.
09-12-2023 10:49
Do not cancel your current contract.
You just need to upgrade to a sim only tariff through your MyO2 https://mymobile.o2.co.uk/
The upgrade will simply replace your current tariff.
09-12-2023 11:18
09-12-2023 11:18