Switch from payg to monthly - account issue

[Anonymous]

I have changed from Pay as you go to contract but not been online to see the bill.

I did have a pay as you go account, but do not remember when buying my phone mentioning an 02 account other than keeping my number.

I have tried linking before writing this message but cannot find the second account, as yet the account I can use doesnt seem to show billing.

Have I missed something?

Luckily the bills are correct, so far.

Thanks...

[Anonymous · Accepted solution]

Sometimes but especially when going from PAYG to contract the account at O2 gets a little confused. 

Contact CS on 202 or via Live chat to reset your account as you have done what most would suggest already.

[jonsie]

You should find that once your O2 monthly account is set up that any credit you had on P&G will show up on your first bill.