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Anonymous · ‎22-05-2014

I had requested a switch fromonthly to pay as go on the 18.05.2014 as advised over the telephone as I am now in America and travelling to Australia for 13months but my switch hasn't taken place because they had a system update on the 19.05.2014 now I'm travelling & on pay monthly. Not happy and don't know what to do?

MI5 · ‎22-05-2014

Contact details are here http://www.o2.co.uk/contactus
I suggest you call the free overseas number and speak to CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-05-2014

Contact details are here http://www.o2.co.uk/contactus
I suggest you call the free overseas number and speak to CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-05-2014

I'd suggest turning off 'mobile data' too in your phones settings until this is sorted so their is no run up roaming costs.

Possibly use a local SIM card if your phones unlocked.

just a thought so there's not a mess to sort out later.

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