cancel
Showing results for 
Search instead for 
Did you mean: 

Switch from monthly to PAYG - calls outside allowance?

Anonymous
Not applicable

I am planning to change from monthly to PAYG in May 13.  At present, calls to the Isle of Man (01624/07624) are included in my tariff. They no longer will be, so my £10 per month PAYG will be for 75 mins UK calls, 500 texts and 100MB internet only. I can't quite get my head around how the £10 per month will be allocated. Does the £10 get taken out straight away, so your account balance is nil and you carry on through the month until you reach your limit on the UK calls/texts/internet? Then you obviously would have to top up or wait until the next month start date.

 

But here's my blind spot! If that's the case, how are any calls, texts etc outside your allowance then debited? They can't be taken off a nil balance. Or am I being very stupd?!

 

Thanks

Message 1 of 5
1,584 Views
1 ACCEPTED SOLUTION

Accepted Solutions

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

£10 gets you the payg go go deal then you top up for calls outside the 75 mins or for international calls

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Message 4 of 5
1,572 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:
Some PAYG SIM's require you to apply a top up to "buy" an allowance. Then your balance is zero and you would have to top up more to gain a positive balance to make calls outside of your allowance. Some other SIM's give you a "Free" allowance when you top up so you keep your credit for calls outside of your allowance. You need to choose the deal that best suits you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,580 Views

Anonymous
Not applicable

Thanks.  I am thinking of the PAYGoGo - the deal that doubles your allowance. 

 

O2 says: Here are the top-up values you can choose from each month. If you want to use more minutes, texts and data than your monthly allowance, feel free and we’ll simply charge you at the standard O2 rate.

 

I am still confused! How do they charge you for extras if your £10 is soley to cover the UK calls texts and internet?  Do you have to top up again in that month? 

Message 3 of 5
1,576 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

£10 gets you the payg go go deal then you top up for calls outside the 75 mins or for international calls

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 5
1,573 Views

Anonymous
Not applicable

Thanks that's a very clear and speedy reply!

Message 5 of 5
1,568 Views