Solved: Switch from bundle to simple pay go. Keep credit?

Anonymous · ‎31-03-2017

When you switch from a Big Bundles pay go to classic pay as you go, do you lose the unused credit?

I'm on a new phone and never wanted a Big Bundle in the 1st place.

Do you at least get to use up the 1 months credit and data, or will it all go at the end of the month?

MI5 · ‎31-03-2017

Credit never expires but allowances expire after 30 days.
If you have requested a change to classic PAYG this will change on your anniversary date which will also be the end of your allowances. If there is additional credit on the account this will remain after the change over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-03-2017

Credit never expires but allowances expire after 30 days.
If you have requested a change to classic PAYG this will change on your anniversary date which will also be the end of your allowances. If there is additional credit on the account this will remain after the change over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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