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Switch Up question

Timbo85
Level 1: Joiner
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Hi all.

I’m looking to do Switch Up for iPhone 16 Pro Max.

I have checked online and I meet all criteria and condition of phone.

My question is, when I place the order, do I receive new phone and set up before sending back my old phone or do I need to send old phone back first?

Obviously need to transfer all data to new phone prior to releasing old phone.

Thanks in advance 😊

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Enlli
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Q. Can I use Switch Up on the new iPhone?

 

A. O2 Switch Up is available from pre-order online and in store. Customers who order online will need to send their old phone back when they receive their new phone. Customers who visit a retail store will be asked for their old phone when they collect their new iPhone. 

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 67: Unsung hero
  • 7993 Posts
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  • 1653 Solutions
Registered:

Q. Can I use Switch Up on the new iPhone?

 

A. O2 Switch Up is available from pre-order online and in store. Customers who order online will need to send their old phone back when they receive their new phone. Customers who visit a retail store will be asked for their old phone when they collect their new iPhone. 

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Timbo85
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Awesome, thanks for the clarity 

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Ben1980
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Is this a straight swap out when delivered i.e. same guy collects old phone or do we have the ability to transfer the data using Apples set up process and send back within a set number of days? The phone to phone transfer is quicker than iCloud backup and restore. Ta

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