Received my iPhone all well and good, yesterday I received the Switch Up pack that said I need to return an iPhone 16 Pro Max 256GB. The problem is I've never had a 256GB variant, I have the 1TB version, called O2 who confirmed that matches their records.
They advised me to contact the Switch Up Team which I promptly did, they told me to return the phone and wait for them to email me saying the Switch Up failed. When I receive that email, to contact them back and they'll be able to manually update it and accept the Switch Up. He said there's nothing they can do until they get the handset back so I posted it off.
Took a video with the IMEI number etc but feel a bit like I shouldn't have sent it back. Does anyone else have experience of the same issue?
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iPhone 16 Pro Max (EE/O2)
Samsung Galaxy Z Fold7 (Vodafone/Three).
