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Switch Up Online - Not working

CorGre
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Not sure if anyone has had this happen and what the outcome was after contacting O2 (they really dont have a clue at the minute so need to keep trying until I get someone clued up)

 

Im trying to do Switchup online as its easier with work to do online and get the phone delivered. However, it keeps giving me an error saying ive reached the max contracts available. I do have multiple contracts but not wanting a new contract just switchup. Anyone had this happen before and was there a way around it?

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CorGre
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Yeah, the newtownabbey one here in Northern Ireland had 3 512gb in black... weirdly tho, most stores were stocking the 256gb and had loads of stock despite the free upgrade to 512gb

Message 21 of 25
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Enlli
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Every variety of the S25 is available direct from Samsung . That's not usually the case this near to the launch 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 22 of 25
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madasaf1sh
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Not really surprising it should have been called the S24.1 as unless you want AI Features its not really an upgrade,

 

And to see how poor it is selling as an Enterprise customer we have just been sent an offer for 30% off and free buds per device... think we can even get that off our usually negotiated discount.. so think we would end up with a 35 -42% discount depending if we ordered hundreds.. we aren't and nor are we ordering 1

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 23 of 25
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viridis
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Remember how they said Gemini A.I is free (for 6 months) and describing its features was like 40% of the unpacked event..... yet they didn't mention how much it would be after ......

1000004272.jpg

Message 24 of 25
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madasaf1sh
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I thought it was free for year... 


And ouch £19 a month.... 

 

 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 25 of 25
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