Switch Up Changes

[madasaf1sh]

@Dave-O2 

Can we get some confirmation on the changes to Switch Up that we have seen from emails that some have received. 

As Im confused, as many others are...

Scenario 1

I switch up on the 1st November 2025, which means I am bound by the 90days rules as is advertised, so can switch up again on the 1st February 2026, after which it is changed to 11 months (which to be honest is poop)

or is it

Scenario 2

I switch up on the 1st November, but then cant switch up again till the 1st October 2026 as this is the 11 month change, 

This might help us all get our heads around this very poor customer change... and although we understand some customer abuse it, why not just get rid of it and call it a 12 month contract...

[madasaf1sh]

Interesting as 99% of Consumer advisors for o2 are based in South Africa, Manila, or India, so very much doubt they will be getting a contract on o2.. 
From talking to many VMo2 staff, none of them are doing this, or are not stupid enough to say so on a recorded phone call... 
If staff are doing it then that constitutes staff fraud and a breach of their T&C's and you need to report them to o2 via the correct channels and they should be dismissed and have a CIFAS marker against them for fraud... 

Out of 20million+ customers the store staff make up less than 0.1% of o2 customers and probably the same number of switch up customers..

[maverick110385]

I can only go by what experience I have had; who knows whether these advisers were simply not being factual! I also have better things to do than report these advisors 😉 I've lost many hours this year chasing issues with o2.

[CraigB87]

So they say it's to allow users to get a chance to know if they like their phone.  I don't believe that for one second.  It sounds more like O2 are the ones benefiting here.  I only realised it changed to 11 months when doing a switch up just there.  This is devastating news as I love new tech and the whole reason I'm with O2 is to have the ability to switch up every 90 days.  This is a ridiculous change. 

[madasaf1sh]

Its been done because people where abusing the system and not using it in the spirit it was intended, so everyone suffers because the minority abuse it.. as discussed above... 

[Pipstop78]

I've been in to two 02 shops in the last month to try and do switch up and come out empty handed cause they didn't have the phone I was after might as well wait till my contracts ends then get a new phone then 

[Enlli]

They may have stopped selling that model now

Need to find if any have old stock

That said it seems to be available online

[madasaf1sh]

@Pipstop78 

The 9 Series is dead, and unless you find somewhere that has one gathering dust, then just go for the 10 series..

[Pipstop78]

Ah I'll wait n get the 10 then will have dropped in price by time by contract finishes 

[Laura19487]

Hi sorry they have already changed the terms online now before the 22nd January. It now says 11 months so I was due a switch up before the 22nd January and then was going to do it again like what o2 had advised people in this thread was ok. But by looking at what they have done already changing it early online to 11 months is this now not the case? Thanks