Switch Up Changes

[madasaf1sh]

@Dave-O2 

Can we get some confirmation on the changes to Switch Up that we have seen from emails that some have received. 

As Im confused, as many others are...

Scenario 1

I switch up on the 1st November 2025, which means I am bound by the 90days rules as is advertised, so can switch up again on the 1st February 2026, after which it is changed to 11 months (which to be honest is poop)

or is it

Scenario 2

I switch up on the 1st November, but then cant switch up again till the 1st October 2026 as this is the 11 month change, 

This might help us all get our heads around this very poor customer change... and although we understand some customer abuse it, why not just get rid of it and call it a 12 month contract...

[madasaf1sh]

Interesting as 99% of Consumer advisors for o2 are based in South Africa, Manila, or India, so very much doubt they will be getting a contract on o2.. 
From talking to many VMo2 staff, none of them are doing this, or are not stupid enough to say so on a recorded phone call... 
If staff are doing it then that constitutes staff fraud and a breach of their T&C's and you need to report them to o2 via the correct channels and they should be dismissed and have a CIFAS marker against them for fraud... 

Out of 20million+ customers the store staff make up less than 0.1% of o2 customers and probably the same number of switch up customers..

[maverick110385]

I can only go by what experience I have had; who knows whether these advisers were simply not being factual! I also have better things to do than report these advisors 😉 I've lost many hours this year chasing issues with o2.