Switch Up Changes

[madasaf1sh]

@Dave-O2 

Can we get some confirmation on the changes to Switch Up that we have seen from emails that some have received. 

As Im confused, as many others are...

Scenario 1

I switch up on the 1st November 2025, which means I am bound by the 90days rules as is advertised, so can switch up again on the 1st February 2026, after which it is changed to 11 months (which to be honest is poop)

or is it

Scenario 2

I switch up on the 1st November, but then cant switch up again till the 1st October 2026 as this is the 11 month change, 

This might help us all get our heads around this very poor customer change... and although we understand some customer abuse it, why not just get rid of it and call it a 12 month contract...

[Dave-O2]

That's correct @madasaf1sh 

Another reminder will be sent out around this date confirming the change 👍

[madasaf1sh]

Thanks for that much appreciated.

[garetc]

@Dave-O2 so to confirm

If I switch up today, I’ll have to wait 90 days before I can switch up again but will still be able to even if it’s after 22nd.

If I don’t then I only have until the 21st and then I move into the new T&Cs and 11-month switch up window?

[Pipstop78]

I got a email today about this 

[Medalat]

Am in a similar boat had planned to upgrade in Jan Feb for the s 26 ultra (guessing that's why they chose Jan 22 to implement changes).  So to preserve the 90 day rule am going to have to upgrade to a phone I don't want until the s26 comes out possibly in February/March 26. Are we sure this is correct.  Seems to defeat the purpose of the changes. Why didn't they just say all new switch up contracts after the 22 are moving to the 11 month cycle. Scenario 1 is exactly where all existing switch up customers are at isn't it? 

[madasaf1sh]

@Medalat 

As Dave has said it is only switchups after the 22nd Jan that take effect with the 90 day rule, so you can wait till the S26 comes out and then switch up, your switch ups after that will be the 11mth time frame.. 

Yes scenario 1 is where we all are, and it makes sense to be any switch ups after 22nd Jan to be moved to the 11month process

[garetc]

Could be me misunderstanding but I didn’t read it that way…

I read it as any new customer or a customer who switches up before the website changes and before the 22nd could switch up after 90 days. But after that final switch up, they would be moved to the 11-month term.

For existing customers, we will be moved to 11 months on the 22nd if we haven’t switched up as per the above.

—

Edit: reply from customer services.

Hi, it's lovely to hear from you. I hope you're having a great day so far. I'm here and happy to help with anything you need. We appreciate your patience waiting on queue.

Thank you for reaching out to us regarding with the new update for switch up. We know how important for you to know when it will apply and who's affected. 

In line with the price rise update, the switch up will be updated from 90 days to 11 months starting 22nd of January next year. All O2 customers will be affected by these changes either new customer or existing customer.

[madasaf1sh]

Just to add more confusion.. 

Switched up the Z fold 7 to an iPhone Air (which is a gorgeous phone btw) and the guy in store confirmed the same as what Dave said.. 

Any switch up after the 22nd Jan will go to 11months, and one the terms and the documentation I have it still says 90 days.. 

Also got some more insight into why its been done, and I completely agree with it, as its the minority spoiling it for the majority...

[garetc]

I haven’t got a clue what’s going on with it all. 

CS:

You have two lines on the account right now, both ends in XXX just to clarify the line ending XXX1 is still eligible for switch up after 90 days on or before the 21st of January 2026. Now, the other number ending XXX2 which your recent process a switch up for Apple iPhone 17 Pro Max started last 18/09/2025, it is still eligible for switch up after 90 days. Make sure to process the switch if you want, on or before 21st of January 2026.

Please let us know if this clarifies now about switch up or if you have more questions about it.

Me:

To clarify, if I switch up today On the XXX1 line, when would I next be able to switch up? Would it be in 11 months or January 30th?

CS:

If you process a switch up on the line XXX1, the next switch up will be affected by the new update. The next switch up of this line will be after 11 months if you process a switch today or on or before January 21st, 2026.

Please let us know fi you'd like to process a switch up, we will help you!