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Swapping phone numbers between two O2 sims

peter312
Level 1: Joiner
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I currently have two contracts under the one account with O2:

 

  • A sim only plan that is about half way through a 12 month contract
  • An phone on a Refresh Plan that is about half way through 

Is it possible to swap the phone numbers between the two contracts so that the number that is currently on the Refresh Plan moves to the Sim Only plan and vice versa, without paying any penalties?

 

many thanks for any help.

 

kind regards

 

 

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MI5
Level 94: Supreme
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No unfortunately not possible.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:
No unfortunately not possible.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Nope you would have to pay off & cancel the number that you don’t want in full
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peter312
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I guessed as much. Thank you for the replies

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Anonymous
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@peter312 You are very welcome & welcome to the forum

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MI5
Level 94: Supreme
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Registered:
Sorry it's bad news.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
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Anonymous
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You could put the sim-only sim card into the phone and put the Refresh sim into the other device instead - you can try and adjust your tariff allowances via MyO2 if you need more/less data, minutes or texts based on the device the sim cards are in? slight_smile

 

Edit: Just noticed this is an older thread, sorry!

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