Swap persistantly faulty phone.

[Anf]

Hi all,
I want to swap my persistantly faulty Samsung Galaxy S9+ for a different make/model.
The speaker assembly on my phone keeps failing, which crackles and distorts the sound. (unpleasant to hear).
I had my first phone repaired. (The courtesy phone I received was 3g at best, had no touchscreen and had no predictive text. Bit of a slap in the face that O2, you might want to look at that one again.) Within weeks I had the same issue and the phone was replaced. I have had 2 further replacements, that followed the same pattern and am currently waiting for my 3rd.
Why can't I have a different phone? I have lost all confidence in the S9+. Void my contract, refund me. I get a new contract, with a different phone and everyone walks away happy. What could be fairer than that?

[Cleoriff]

Hi @Anf 

I'm sorry that won't be possible, You are well past the 14 day change of mind policy so one option is to pay off your contract and choose a different phone.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852#M...

You may be able to upgrade though..info here https://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile

Best of luck and welome to the forum.

[MI5]

@Anf 

Unfortunately this isn't O2 and we can't agree to any account changes for you. 

I can ask @EmilieT to take a look next week for you though.

[Bambino]

@Anf  If you have the same problem with the replacement phone you might want to contact Samsung directly. https://www.samsung.com/uk/support/

[Foddersin]

Did you get the phone is a store or was it sent out from the warehouse? The answer would give you different options based on your right as a consumer.

[EmilieT]

Good morning @Anf, and sorry to hear about your phone troubles! There's a lot of very good advice above, so please take a look and let us know if either helps you get things sorted  

Thanks @Cleoriff, @MI5, @Bambino and @Foddersin for the advice and suggestions!