Swap numbers

[Vvoum]

I have my PAC number from my previous provider and I want to swap my number to O2. Do you know the process I need to follow? 

[jonsie · Accepted solution]

Guide here

Guide: Migration & porting into O2  

[Vvoum]

Thank you but I have already the PAC number but the migration guide doesn't say what I need to do afterwards 

[Enlli]

Calling O2 on 202

Or 

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[Bambino]

@Vvoum If you need to speak to customer service:
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[MI5]

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@Vvoum wrote:

Thank you but I have already the PAC number but the migration guide doesn't say what I need to do afterwards 

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@Vvoum 

You need to follow the porting process.

Migration is for internal number transfers.