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Anonymous
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Swap SIM

Hi, i've received my new S4 today, i am trying to get the new Microsim registered, i have tried 3 times on SIM swap and waited over an hour each time and i have not received my 6 digit code. I have also tried the 20220 text option to do this and received nothing again. So basically ive been trying for 5 hours now to get it registered but received nothing and now the swap sim page says maximum tries attempted today, try again tomorrow!

 

Can you call o2 and get this done over the phone?

 

Its becoming really frustraing now.

 

Regards

Alan

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Posts: 16,431
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Registered: ‎13-08-2008

Re: Swap SIM

yes a call to o2 should resolve this

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Swap SIM

[ Edited ]

I believe a sim swap can take 24 hours, or if you're near an O2 shop and have the time to go there they can do it for you on the spot.

I DO NOT WORK FOR O2



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Anonymous
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Re: Swap SIM

[ Edited ]

Keep turning your phone off and back on.

 

Hope you get sorted soon.

 

 

Dont be shy in letting us all know how your getting on with your new toy !!

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Anonymous
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Re: Swap SIM

Even when you get it done in an O2 shop they still tell you it can take 24 hours
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Posts: 16,431
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Registered: ‎13-08-2008

Re: Swap SIM

and the op has not even been able to get the confirmation code through to start the process use the phone to ring customer services

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Re: Swap SIM

I would say give them a call as well
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Anonymous
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Re: Swap SIM

Hey everyone, thanks for the replies.

As someone stated, I couldn't even get the confirmation code to be sent never mind waiting for it to be activated. However I took adamtemps advice and gave o2 a call and it was completed in minutes.

I'm now sending this from my shiny new device!!

Thanks for all the replies.
Alan
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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Swap SIM

glad you got it sorted

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Re: Swap SIM

Glad it's sorted