Suspect vat refund email

[Anonymous]

Today I receved an email saying "In response to an increase in VAT in the EU and currency changes, and as a result of last week's VAT-related price change, it has come to our attention that between Oct 2012 and Oct 2014 there was a system error which resulted in some of our customers paying the incorrect rate of VAT on some services.

This email had all my personal information, but asked me to follow a link to log into my account, has anyone else seen an email like this? The email looked legitimate, if anyone from O2 monitors this thread, please let me know how to report this.

[Cleoriff]

Well this is a new take on this from @Anonymous  and the previous poster....

It is out of my area of expertise but is still very concerning

[MI5]

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@Anonymous wrote:

......so if this is there security breach and haven't let customers know I will be even less impressed than I am now.

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Prepare yourself 😞

[jonsie]

They're in deep doodoo!

[Anonymous]

 @Anonymous wrote

I've only been with o2 for 2 months and have already been overcharged the first month so if this is there security breach and haven't let customers know I will be even less impressed than I am now.

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How were you overcharged in the first month? Usually your first month is for one month plus several days which brings you into line with your payment cycle? 

Also being careful not to take this off topic so if this is not the case and it hasn't been resolved would you start a new post regarding the overcharge. 

[Anonymous]

I have recieved a text from "O2UK", which is on the same text thread as all the other texts I get sent monthly.

It says:

"Your O2 account owed a refund of £58.21 due to overpaid VAT. 

Please follow this link to confirm you're the account holder: xxxxx."

I followed the link and logged in.  I was asked to confirm my address (which I did) and the next page asked me for all my card details and my bank account / sort number.  It was then I became suspicious and decided not to proceed.

Is this genuine?!

[MI5]

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@Anonymous wrote:

Is this genuine?!

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NO !!!

[Anonymous]

@Anonymous

You are strongly advised to use a safe device and change your password to your o2 account immediately.

If you use the same password elsewhere then change that too.

[Anonymous]

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@Anonymous wrote:

I have recieved a text from "O2UK", which is on the same text thread as all the other texts I get sent monthly.

It says:

"Your O2 account owed a refund of £58.21 due to overpaid VAT. 

Please follow this link to confirm you're the account holder: xxxxx."

I followed the link and logged in.  I was asked to confirm my address (which I did) and the next page asked me for all my card details and my bank account / sort number.  It was then I became suspicious and decided not to proceed.

Is this genuine?!

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@Anonymous are o2 aware that customers are now receiving text messages like this?

It is getting bad out there. Should o2 be temporarily restricting access to accounts until this is resolved? 

[viridis]

O2 need to email and text every customer NOW!
Not tomorrow, not once they have investigated, not once the pr team have spun it, now!
And inform every customer about this, not just the piddle in the ocean that come on here.

[Cleoriff]

This sentence alone is the worrying one (to me anyway)

"I have recieved a text from "O2UK", which is on the same text thread as all the other texts I get sent monthly"

If I got this....I would think it genuine. (Probably not after reading all this today....but making a point about the texts being linked to usual O2 ones)