on 25-01-2015 14:36
Update on the Vat refund email
O2 are investigating, and taking this serious. Emailing the complaints team now will not resolve anything and will be a waste of time .
O2 are asking customer's to forward the emails to firstname.lastname@example.org, the more examples they collect the better, it will give them a better idea of what is going on.
Hope this helps
on 25-01-2015 14:40
Actually just checked through all my old e-mails, and this data comes from Nov 2009. We didn't have joint accounts. We both applied separately for O2 sims (I was accepted, he was turned down) - for some reason O2 mixed up my details and mobile number with my partners DOB and billed him. It took ages to get them to delink the accounts, and I had difficulty cancelling as they kept saying my account was my partner's, even though he had no account with them! Eventually we got it cancelled. Not sure if that helps at all??!
@Anonymous do you remember what store you used?
on 25-01-2015 14:41
They need to issue a public statement don't you think....?
on 25-01-2015 14:42
I would also recommend o2 emails every customer on its books and requests a mandatory password change, for the short term while the breach is investigated.
on 25-01-2015 14:43
Yes I think many of us have including the phishing link in our replies.....but as @viridis says this seems a lot more problematic than just a 'normal scam'. Certainly more sophisticated then the one earlier this month?..