23-01-2015 19:21 - edited 23-01-2015 19:22
23-01-2015 19:21 - edited 23-01-2015 19:22
on 24-01-2015 21:55
on 24-01-2015 21:55
Hello
I received this email yesterday on Jan 23rd twice. Today, the 24th, I have received the same email twice but this time the subject line was changed to add the words "second reminder" and with today's date.
The emails are certainly very specific. They contain the O2 plan that I am on and how much it costs. My full name and correct birthdate are in the email, as well as my mobile phone number. My email address is at the bottom of the email as well. The very first email said that I was on an iPhone 5S (and I have only used iPhones since I moved to O2). This is not just a normal phishing email.
There has to be a security breach somewhere. Why? I have not lived in the UK since July 2012, though I kept my O2 account going because I use it when I visit. I have only put my O2 sim card back into my iPhone 3 times since I left, every time when I visited. And when I last used my sim card, it was only to make phone calls; I did not do that much browsing.
When I left the UK, I was using a iPhone 4S, and the last time I used the O2 sim, I was on a 5S. And yet, this email knew I was on a 5S.
I have been keeping the account active for nostalgia reasons, but I think it is time that I closed it down.
Jon
on 24-01-2015 22:20
on 24-01-2015 22:20
24-01-2015 22:26 - edited 24-01-2015 22:35
24-01-2015 22:26 - edited 24-01-2015 22:35
Its all well and good Rich but o2 REFUSE to even acknowledge the issue, or rather they don't even think there is an issue.
Edited by me
24-01-2015 22:31 - edited 24-01-2015 22:38
24-01-2015 22:31 - edited 24-01-2015 22:38
Edited.
on 24-01-2015 22:33
on 24-01-2015 22:33
on 24-01-2015 22:33
on 24-01-2015 23:09
24-01-2015 23:12 - edited 24-01-2015 23:13
24-01-2015 23:12 - edited 24-01-2015 23:13
Can I please ask what email address you used for Higher Level Complaints @Anonymous as they don't actually have a group one.
I just want to be sure that people reading this after the event don't get the wrong guidance.
on 24-01-2015 23:51
on 24-01-2015 23:51
on 24-01-2015 23:54
on 24-01-2015 23:54