on 24-01-2015 07:36
1. I will speak to CS on 202
2. If no joy I will liaise with o2 Higher Level Complaints (I will bypass complaints review service on this).
3. Then I will report o2 to the Information Commissioners Office for breach of Data Protection.
What has gone wrong with o2? Have they lost the IT department as so much IT is going wrong these days.
24-01-2015 08:22 - edited 24-01-2015 08:24
We first started hearing about this problem from people who came to the forum post Christmas period, worried about the security of their personal details There were many many posts. These people had been contacted via suspicious phone calls, texts and emails.
Eventually Toby made a statement issued on behalf of O2 which was intended to calm the situation and dispel fears.....Those threads were locked as it appeared to have 'calmed down'.
Five new people have posted on this thread last night giving information about what appears to be a more sophisticated scam.
Problem is, we are only hearing from people who have posted on this forum. What about the others who have not come here? It's more than worrying. ....
on 24-01-2015 08:35
This is for sure an internal security problem. Locking the threads whilst assuring us that all is well doesn't do anything except assure me that some heads within o2 are buried deeply in the sand.
Shovel on its way.....
on 24-01-2015 10:27
on 24-01-2015 10:32
O2 DEFINITELY Have a case to answer. Needs the ICO involved I think.
on 24-01-2015 10:49
Didn't input anything on the link. Bank details are protected behind a pin code on O2 online, so I'm confident they didn't get hold of my bank details. Thanks for the advice. I think of myself as pretty switched on about all this phishing stuff, but this email was pretty convincing and I advise everyone to check the sender before accepting it as real. The sender on this scam is displayed as noreply@O2mail.co.uk on mobile devices until you press the "show details" tab. Then it uncovers email@example.com, obviously a scam. The combination of the noreply email address displayed initially and all the personal details in the email gives a pretty authentic feel.
eQuest International website has been hacked and being used as the sending base. They use Singapore based hosting so it's possible the hack originates somewhere in Asia
on 24-01-2015 12:33
@O2: @angelouisemoore We only share info with trusted partners who work on our behalf. You can find more info here: http://t.co/Bo9X4q8yVs
So I assume this means they're blaming one of their "trusted partners"?
I've responded and asked them to find out how this has happened.
The refusal to accept responsibility, lack of apology or reassurance is frustrating me more than the situation itself.
Does anyone know how to go about making a formal complaint or reporting O2 to the ICO?