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Posts: 116,712
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Registered: ‎04-04-2012

Re: Suspect vat refund email

Unless you've entered bank details on a link followed from the email your account is still safe and secure - they don't have them so whatever way they are accessing the o2 account it isn't giving them access to bank account details.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Re: Suspect vat refund email

@MI5 but the keylogger (if there is one of course) would still be active wouldn't it?

Please correct me if I am wrong.
Posts: 116,712
Topics: 574
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Registered: ‎04-04-2012

Re: Suspect vat refund email

Yes it would but I serious doubt it's a keylogger....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Suspect vat refund email

Me too. I think this is a breach at an o2 partner
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Posts: 116,712
Topics: 574
Solutions: 16,195
Registered: ‎04-04-2012

Re: Suspect vat refund email

or a slightly disgruntled and underpaid worker at a call centre......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Suspect vat refund email

O2 IT would be able to see that though surely. Staff only have access to info they need to do their job.
Anonymous
Posts: 0

Re: Suspect vat refund email

Didn't input anything on the link. Bank details are protected behind a pin code on O2 online, so I'm confident they didn't get hold of my bank details. Thanks for the advice. I think of myself as pretty switched on about all this phishing stuff, but this email was pretty convincing and I advise everyone to check the sender before accepting it as real. The sender on this scam is displayed as noreply@O2mail.co.uk on mobile devices until you press the "show details" tab. Then it uncovers mayyen@equestinternational.com, obviously a scam. The combination of the noreply email address displayed initially and all the personal details in the email gives a pretty authentic feel.

Anonymous
Posts: 0

Re: Suspect vat refund email

You were spot on to flag this though @Anonymous and thank you for sharing
Posts: 100,619
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Registered: ‎14-01-2013

Re: Suspect vat refund email


@Anonymous wrote:

Didn't input anything on the link. Bank details are protected behind a pin code on O2 online, so I'm confident they didn't get hold of my bank details. Thanks for the advice. I think of myself as pretty switched on about all this phishing stuff, but this email was pretty convincing and I advise everyone to check the sender before accepting it as real. The sender on this scam is displayed as noreply@O2mail.co.uk on mobile devices until you press the "show details" tab. Then it uncovers mayyen@equestinternational.com, obviously a scam. The combination of the noreply email address displayed initially and all the personal details in the email gives a pretty authentic feel.


I think the key to this is you are, as you say, pretty switched on about the phishing stuff. Sadly many people are not. Last month the forum had a similar post from someone who had entered their bank details. They were due for an upgrade and the email came through at the right time for it.

It was only after the event they came here for advice. There must be many more who did not

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Posts: 84,493
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Registered: ‎04-01-2009

Re: Suspect vat refund email

Now call me suspicious but it seems strange that customer details are now readily available to the outsourced overseas live chat. I'm not happy about this, having received the same email myself this morning. There is something seriously wrong within O2 and the official line of personal PCs being the problem just doesn't wash. If this was down to keylogging then bank account details would already be in the wrong hands.

There needs to be a major internal investigation into how these scammers are getting hold of the informtion that they have and if O2 can't sort it then bring in an external inquiry team.

This is going to make the national press and media because it's such a widespread problem within O2.