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Level 1: Joiner
Posts: 3
Registered: ‎09-04-2018
Accepted Solution

Surely This Is Fraud

OK, hello everyone.

 

So on the 9/4 I placed a pre-order for a p20 pro, including a £75 deposit. The date given on the order was a guaranteed click and collect date of 23rd of April from my local store.

 

We are now on the 25th of April and as of yet, I have not been assigned an o2 number and more importantly my device has not turned up.

 

So far I have had three online chat conversations ALL promising that it will be here on the 23rd and a couple of phone conversations where last night I was gauranteed that it would be here by Friday of this week. Naturally I was suspicous of how sure this lady was on the phone last night so thought I would ring early doors and double check. I spoke to a nice lady who advised that according to her "live" stock system that had come in but for some reason as I had done a pre-order it hadn't picked up. She did offer to refresh but that would put me to the back of the cue to get one again and waiting nearly 3 weeks is enough in anyones books. Seriously I know people who ordered iPhone X's and got them sooner. The cherry on top was the fact that I walked into CPW and was told there would be one there in 2 days for me.

 

So getting to the point of my post title, surely if o2 have accepted not only my order and many others, knowing that they did not have the stock to fulfil in time, that would be classed as fraud/obtaining monies by deception and that is serious in no uncertain terms.

 

I understand delays happen, but there is no excuse for non communication with a customer.

Posts: 108,954
Topics: 561
Solutions: 14,431
Registered: ‎04-04-2012

Re: Surely This Is Fraud

Phone is clearly out of stock which isn’t unusual and o2 will happily take your money for goods they don’t have, again, as usual.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,312
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: Surely This Is Fraud

Well you are now patently aware that O2 do not have a live stock system and this is unlikely to change for the foreseeable future. This has happened to so many customers and O2 are happy to take your money and it all looks good for their monthly profit/loss stats. I would not class it as fraud but it is completely unacceptable. Cancelling and trying to get your money refunded is also a fraut process. Good luck and I hope you get your phone soon. In the meantime I would be making a complaint.

Level 1: Joiner
Posts: 3
Registered: ‎09-04-2018

Re: Surely This Is Fraud

So amazingly, after a full day basically of kicking off about this, quite rightly so in my opinion this has just happened.

 

I just got a text telling me that my order will be delivered tomorrow, you honestly couldn't have planned it.

Posts: 108,954
Topics: 561
Solutions: 14,431
Registered: ‎04-04-2012

Re: Surely This Is Fraud

If you make enough noise........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,312
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: Surely This Is Fraud

Level 1: Joiner
Posts: 3
Registered: ‎09-04-2018

Re: Surely This Is Fraud

Also help when you have a friend who is a contributor for www.gsmarena.com!! 

 

 

Posts: 81,312
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: Surely This Is Fraud

Posts: 13,386
Topics: 83
Registered: ‎14-01-2014

Re: Surely This Is Fraud

They don't take other sites into account in regards to order fulfilment



Level 68: Extraordinaire
Posts: 15,858
Registered: ‎31-03-2010

Re: Surely This Is Fraud

Glad to hear you got a result....and don't call me Shirley.

I DO NOT WORK FOR O2



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