Support says 3G OK, Shop says 3G OK, chat says 3G OK - surely it can't be me

[Anonymous]

New tarrif and SIM on Friday.  Fnally got a phone signal Sunday morning.  Still no 3G.  Have gone through every test and even got another sim from the shop since "everything is working" allegedly. Guy next to me in the shop - same problem yet they still insisted network now OK!

Cannot leave the house since I need emails as self employed.   Is this ever going to be rectified or do I cancel and move account?  Also why the lies?

[jonsie]

It will be fixed in time.....but it's taking a ridiculous amount of time. It's really not good enough o2!

[Liquid]

I feel sorry for you:(

Don't suppose you have another phone to try the sim in?

[Anonymous]

Tried that - no 3G using new SIM in old phone

[jonsie]

It's definitely not fully provisioned yet. It's a waiting game I'm afraid. Keep rebooting in the meantime:smileysad:

[Anonymous]

they told me the 3G part was provisioned 10pm last night....more lies?

[jonsie]

well....it's not registering on the 3G network yet....

[Anonymous]

Have spent another hour now with a Guru on chat - nice chap but still reckons SIM fully provisioned

[Liquid]

Hmm. Question is if you call it do you get voicemail or number not in use?

[Anonymous]

O2 finally admit that network issues persist:

Ewan:

Now two sims have been tried out. So there is no point in trying another sim. We have literally gone through all the checks. It seems be a network error for sure. And 3G should be restored back at the earliest. I can't tell you an exact time because random customers are still affected. We have now assured that nothing else needs to be tried out as the 3G should start automatically for you. I would love to get this sorted out right away for you but it's out of my hands. It's an external issue and we appreciate you patience here. I'm sorry if you weren't given proper help at the O2 Store. But I don't want to keep you hanging with a time and date given for a resolution. It is an issue with random customers since friday and postively faults are getting resolved , though gradually.

me:

So O2 now admits that there are service issues at the moment?

Ewan:

I know it is annoying and yes I've been taking similar chats since Friday. So it's a known issue for us. We are able to fix a few issues by troubleshooting which I tried on this chat. O2 is well aware about the issue and it has set a bad impression on all. But at times, we can't control the geographical factors or mechanical errors. But we will  try to offer the best service in future and we don't want to lose our customers.